As an essential industry we are committed to maintaining supplies to our customers which includes emergency vehicle fleets, medical supply vehicles, freight and food distribution companies, and the network of agricultural vehicles who are mobilising to meet our food requirements. We supply electricity generators and manufacturing businesses who make essential provisions such as food products and hospital equipment which means it is vital that we continue supply.
Our top priority is
the health and well being of our customers and staff. The key to this is
following government recommendations closely.
No suspected cases of
COVID-19 have been reported in our business. Our site is well stocked with the products
we need to fulfil customer orders.
Morris Lubricants Online
are doing all they can to protect their staff and customers, and these are some
of the steps we’ve taken to minimise any risks:
The strictest hygiene
standards are being followed at all our sites, with hand wash stations around
the business, disinfectant sprays and alcohol wipes at work stations and in
offices, and posters reminding staff to wash their hands regularly.
All non-essential
travel in the business has been cancelled and all internal and external events
have been postponed.
We’ve also begun to
allow staff the opportunity to work from home to reduce contact and to make
sure we can continue to provide excellent service should the situation change.
As the situation
evolves, we are continuing to follow advice from the UK Government here: https://www.gov.uk/government/topical-events/coron...
So please continue to
place orders. Once again if you have any specific delivery requirements then
please let us know and we will do our utmost to meet them.
Orders can be placed
in the usual ways and just to repeat them:
Sales Order Office
line: 01782 410391
Email: [email protected]
Orders for collection:
If you wish to collect your order from us, either state this in the notes section when ordering online & wait for notification that your order is ready before attending our site or telephone your order on 01782 410391.
On attending our premises the current Covid guidelines regarding social distancing & mask wearing should be observed & adhered to.
Relaxation of rules from 19th July 2021.
Although face coverings will no longer be mandatory they are recommended from Monday the 19th July 2021. We still encourage site visitors to continue to wear them for their own & our staff protection in line with current government guidelines We thank you in anticipation of your assistance to help reduce the spread of Covid.
With regard to parcel deliveries
Public Health England
(PHE) has advised that people receiving parcels are not at risk of
contracting the coronavirus (COVID-19). From experience with other
coronaviruses, we know that these types of virus don't survive long on objects,
such as letters or parcels. This complements the highly publicised guidance
from PHE for people to wash their hands more often than usual using soap and
hot water.
We are actively
monitoring this rapidly evolving situation. We take the health and safety of
our people and customers very seriously. We have provided guidance to our
people, our customers and communities in which we operate, to help prevent the
spread of any infection. We are doing so in line with preventative guidance
from PHE.
Changes to our delivery procedure in relation to signing for and
receiving items in the UK
In order to protect
both their own people and customers as much as possible, most couriers have
taken the decision that they will not be handing over the hand-held devices to
customers to capture electronic signatures. Drivers will instead log the first
and last name of the person accepting the item and we will record the Geo-location of the delivery. This will apply to all deliveries that
normally require a signature.
Couriers are operating a ‘No Contact’ Delivery approach nationally where all deliveries require drivers to observe a 2 metre distance at the point of delivery. Recipients are not requested to sign our handheld devices. Drivers across the network are also observing the requirements for face coverings as per government guidance.
Suspension of UK service guarantee
Due to the current
situation, there are significant impacts on ability to maintain all usual
service levels, as a result there may be disruptions to some services under
current conditions.
As a result, some
couriers are suspending service guarantees from 18 March 2020 but will seek to
ensure ‘all reasonable endeavours’ to maintain service levels where we
can.
Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions.
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