Returns / Cancellation

Returns / Cancellation

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 24 hours of delivery if the Goods are damaged or do not comply with any of the contract.No claims with regard to damage items can be made after ourcourier has left the delivery address, unless signed for as damaged on delivery.

Special order - non stock items cancellation & return conditions. Special order items are not stock items, they are made to order and as such are not subject to the usual return conditions. They are shown as in stock on the website solely for the purpose of pre order, see returns conditions below.

If you cancel an order for a Special order - non stock item before you have recieved delivery, a refund of 20% of the price paid will be issued to you.

Once you have recieved delivery of a Special order - non stock item, you may not under any circumstances (except that of a warranty replacement) return the product & no refund will be issued.

Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at the Buyer's cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. This does not apply to Special order items!